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FAQs

Are you a specialized body shop for a specific type of vehicle?

Our team, located in Reseda, consists of highly trained and professional customer care managers, highly experienced and certified body repair technicians and Axalta certified painters. CVA is a preferred body shop for several major insurance companies, approved by major vehicle manufacturers and the preferred collision center for Hamer Honda. We are well prepared to handle collision repair claims on foreign and domestic late model vehicles.

Do I have a choice of where I want my vehicle repaired?

As a consumer, you have the right to repair your vehicle and the auto body shop of your choice. Center Valley Automotive is a preferred body shop for several major insurance companies and has the years of experience to handle your claim with any insurance carrier from start to finish. Since 1983, the San Fernando Valley community has trusted Center Valley Automotive with auto body repair.

Will my car be the same after the body repairs are completed?

For decades, delivering an industry-leading level of auto body repair quality is among our highest values. To obtain this objective, we have invested heavily in staff training, equipment and utilized the finest materials to ensure a proper and safe repair. Our commitment to exceptional quality is backed by our written warranty.

Our objective is to meet or exceed industry standards!

Will the paint match?

CVA employs a certified painter and utilizes the finest Axalta, environmentally friendly paint, to refinish your vehicle. We utilize an advanced computerized color matching system to ensure a proper color match is obtained. Our paint system is approved by auto manufacturers around the world.

How long will it take to repair my vehicle?

The projected time of repairs is usually calculated on a formulated delivery date based on the amount of hours on the repair estimate, the extent of the damage, the availability of parts (new, used, aftermarket). Insurance company procedures and guidelines may also affect the number of days to repair your vehicle. Center Valley Automotive will provide you a target date once it has completed its estimate and sourced the necessary parts and procedures.

How does the process work if someone hit my vehicle?

If you are not at fault and you have the insurance information of the party that caused the accident, our staff will contact that insurance company to determine if a claim has been opened and if that company has accepted liability for the loss. Once liability has been accepted, our staff will obtain approval to begin the inspection and repair process. We will also determine the approved amount of the rental car allowance you are entitled while your vehicle is being repaired. Our staff will also facilitate the car rental reservation and the rental agency’s direct billing to the insurance company so that you do not have to wait for the rental expense reimbursement.

If the insurance company does not intend to immediately accept liability(either because there is a dispute or because they are still in the process of determining all the facts involved), we may recommend that you file a claim with your own insurance company to expedite the repair. This will enable the repairs to be started without delay. Your insurance company will then most likely subrogate against the other party’s insurance. A downside may be that you will only be entitled to the rental car allowance stipulated in your own policy. Also, you may be responsible for your deductible until the subrogation process is resolved, at which point you should be entitled to reimbursement, as well as for certain out-of-pocket rental expenses.

What are OEM parts?

OEM stands for “Original Equipment Manufacturer.” These are replacement parts made by your vehicle manufacturer. Some insurance companies will authorize Center Valley Automotive to use only new-OEM parts, depending on your policy and the age of your vehicle. Check your insurance policy to see what your insurer stipulates.

What are Used parts?

Used parts (also known as recycled parts) are factory OEM parts removed from a same make-and-model vehicle that has been salvaged. Most insurance policies require that recycled parts be utilized if your vehicle is a certain age, the parts are cost-effective, and the parts are in good condition. Check your insurance policy to see what your insurer stipulates. When used parts are required, upon taking delivery of the recycled parts, our parts manager will thoroughly inspect the parts and accept parts that are in good condition. If the parts are not in good condition, they are rejected. If other good quality used parts are not immediately available, we will seek insurer approval for new OEM parts to be purchased.

What are Aftermarket parts?

Aftermarket parts (also known as non-OEM or Quality Replacement Parts) are new parts manufactured by companies other than the original vehicle manufacturer. The usage of these parts are often written in insurance policies to help reduce repair costs. These parts are usually less costly than new OEM parts. When aftermarket parts are required by your insurer, we will only utilize CAPA (Certified Automotive Parts Association) aftermarket parts. These parts are certified quality parts that meet more stringent quality standards than do most non-CAPA aftermarket parts. Check your insurance policy to see what your company recommends. If CAPA certified parts are not available or do not fit properly, we will seek insurer approval for new OEM parts to be utilized.

Can you include any non-related damage to the insurance claim?

Damages that are not related to the loss for which a claim has been reported cannot be included on the estimate as part of the repair. CVA will gladly provide you with a separate estimate for this damage.

Can you discount/waive my deductible?

Unfortunately, we will have to collect the full deductible once the repairs are completed. The insurance company will only pay the cost of repairs above the amount of your deductible.

Why does it cost so much?

Modern vehicles are designed to crumple and absorb collision forces during a collision creating external and often times, internal secondary damage. This adds to the cost of restoring the vehicle to the manufacturer tolerances and specifications. Additionally, a typical repair consists of parts, labor (body, paint, structural, mechanical and sublet labor) and materials. We utilize only the finest paint products and materials on all repairs. In addition to these costs, to repair modern vehicles highly skilled and trained technicians are employed to repair these advanced vehicle designs.